000			00323nam a2200133Ia 4500
005			20260413100852.0
008			230516s9999||||xx |||||||||||||| ||und||
100			_aBesterfield Dale H
245		0	_aTotal quality management
260			_bDelhi Pearson _c2013
300			_a553
942			_cGB
999			_c5020 _d5020